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Customer Support

KCI is staffed with trained customer service professionals who can assist with product-related clinical and technical support 5 days a week, 9 am to 5:30 pm (Mon to Fri)

KCI Contact Centre

Staffed with customer service professionals for support 5 days a week, 9 am to 5:30 pm (Mon to Fri), you can reach us via 1800 742 9929.

Response Team Technical Contact Centre

With 24-hour availability, KCI is able to provide troubleshooting support for all V.A.C.® Therapy devices:

  • Helps provide on-the-spot problem identification and resolution or deals with service requests
  • Convenient telephone access for all care situations

To access this service, please contact us via 1800 742 9929 during office hours. For Non-Operating hours, please contact us via +65 9299 4796.

KCI Service Centres

With a fully equipped service centre based in Singapore, KCI is able to support your patient care needs:

  • Prompt pickup and delivery of KCI products
  • Cost-effective maintenance and repair
  • Convenient access to all home care markets

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The information included in this Web site has been prepared for and is intended for viewing exclusively within Asia except for Japan. This Web site contains information about products which may or may not be available in different countries and if applicable, may or may not have received approval or market clearance by a governmental regulatory body for different indications and restriction in different countries.